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frequently-asked questions
frequently-asked questions

ProMe sells directly to ProMe Professionals only. These are skin-care professionals who have received their ProMe Pro Certificate after completing our short training that explains how to correctly use our products. Click here for more info on how to become a ProMe Professional.

Anyone may purchase ProMe products for home use directly from their ProMe Professional at the salon or in a Hug-in-a-Box Kit, either in-person or remotely (following a video or phone consultation with their ProMe Pro). Click here for more info on Hug-in-a-Box.

Click here to message us and let us know where you’re located. We’ll be happy to get back to you with details on your nearest ProMe Pro.

Absolutely not! Our products are never tested on animals.

Yes. There are no parabens in any of our products.

Sign up for one of our free training programs. Training is open to skin-care professionals who want to become ProMe Professionals. Once you complete our short program, you will be awarded a certificate naming you a ProMe Pro. Your certificate will include a special code that will enable you to purchase ProMe products directly from us and will give you access to protocols and other exclusive resources. Click here to sign up for an upcoming training session.

As a ProMe Professional, your certificate will include a unique code that will provide access to ProMe protocols that have been prepared for your reference and your use. However, one of the wonderful aspects of our line is its versatility. Once you become more experienced using our product line, you may feel free to use what you have learned to further personalize your clients’ treatments. Click here for more info on how to become a ProMe Pro.

That’s what we’re here for! As you begin working with our products and protocols, questions are inevitable. We are always here to help you out. Just write us a note with as much detail as possible, and we’ll get back to you soonest. Click here to leave us a message.

After opening, your ProMe products can be safely used for 24 months.

Our ProMe line is manufactured in Israel and sold around the globe. Click here for more info about us.

These products are similar in that they are both extremely multi-tasking. Each acts as a cleanser, a mask, and even an overnight mask. Both have gentle acids that help to chemically exfoliate the epidermis exposing fresh new layers of skin for your most beautiful complexion. They can also each be personalized by incorporating our AddMe cocktails as your ProMe Pro sees fit.

The major difference between the two milk masks is in their active ingredients, specifically which acid each offers. The Gentle Milk Mask includes Salicylic Acid and Menthyl Lactate (which has Lactic Acid in it), while the Cleansing Milk Mask includes Glycolic Acid but also acne-fighting Salvia Officinalis, soothing Evening Primrose Oil, and Thymus Vulgaris Oil to help regulate oil production. Depending on the specific skin issue or goal, sometimes one of these formulas will work better than the other. Other times for the best results, it makes sense to use both products, alternating them and how they are applied. For example, one of them can be used as a cleanser the same day that the other is applied as a mask. Then, they can be switched. Your ProMe Pro can advise you on the best products and application to suit your skin.

Definitely. We evaluate every client’s skin, then custom-blend products to address their individual skin concerns or goals, including acne or other teen skin issues.

Yes, they can. Each of our four masks affect the skin differently. All* can be enhanced using our AddMe products as needed. (*Except in the case of the U Mask, where the AddMe formula must be applied to the face before applying the mask as a layer on top.) If you’re one of our ProMe Professionals, you can feel free to check out our protocols to see various ways that more than one mask can be incorporated into a single service.

Yes, they can. Our line includes everything needed for a full facial and more. A treatment can be as simple or complex as your ProMe Professional decides it should be. Most importantly, it will be custom-tailored to the needs of your skin.

If you’re one of our ProMe Professionals, you can feel free to check out our protocols to see a wide variety of ways to apply our products depending upon the needs and goals of your client.

Almost. Your ProMe Pro can custom blend AddMes to perfectly enhance and personalize your treatment formulas including cleansers, masks, and serums to suit your skin. The details of custom blending are explained during our free training that is open to any skin care professional who wants to become a ProMe Pro. Click here for more info on how to become a ProMe Professional.

Yes, it is. Much more. Like all our products, this one is quite versatile. Not only does it remove makeup and clean the skin beautifully, but it also nourishes, boosting collagen production, improving hydration, and reducing inflammation. Finally, our Effortless Makeup Remover also serves as a perfect toner for dryer or more sensitive skin.

Yes, it can. This product serves as a perfect toner, especially for dryer or more sensitive skin.

Yes, it is. Much more. Not only does it remove excess oil and change the pH of your skin for improved absorption during the next skin care steps, but its vitamin-rich formula nourishes, disinfects, and calms the skin due to its anti-inflammatory properties, making it ideal against oily or acne-prone skin as well as acne outbreaks. Additionally, the formula’s collagen-boosting, smoothing, and toning properties combat the signs of aging.

Your ProMe Professional can meet with you in person or remotely (through a video or phone consultation) and then create a personalized ProMe kit of products we call Hug in a Box, to address your skin care needs and goals.

You may purchase your Hug-in-a-Box Kit and receive it at the salon, curbside, or have it delivered right to your door. As your skin or your goals change, Hug in a Box offers almost unlimited options to expand or adjust your skin-care routine at home. Your ProMe Pro can easily customize another Hug in a Box for you.

Click here for more info on Hug-in-a-Box.

Definitely. A number of our products are ideal for use with electrical facial treatments, micro-needling, and other mechanical treatments. Although it is crucial to check the manufacturer’s directions, both our AddMe Meso Skin formula and our Arctic Gel Mask are especially suited for use as a contact gel during machine treatments.

    Have questions or need some help? Got any tips, tricks, protocols, or combinations that are working for you with your clients? We’d love to hear from you! Give us a call at 888-899-8550 or fill out this form and we’ll get back to you soonest.

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